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Mercedes-Benz India reinforces its commitment to customer services with a swanky new service facility in the heart of Kolhapur

India’s largest luxury car manufacturer Mercedes-Benz India today reiterated its commitment towards customer service by inaugurating another state-of-the-art service facility in Kolhapur, with its partner Trinity Motors.

The state-of-the-art Mercedes-Benz facility by Trinity Motors can service over 1000 cars per year

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This year Mercedes-Benz India celebrates 25 years in India
• The state-of-the-art service facility is strategically located right off the Bangalore highway and easily accessible for customers in Kolhapur and adjoining areas
• The bespoke service facility is spread across a massive 52,000 sq. ft. plot with 4 dedicated service bays for preventive maintenance and general repair
• The facility is designed in a modular structure and can be expanded in the future
• 10 professionally trained staff are hired to ensure personalized service consultation to the patrons
• The service facility is fully equipped to cater to the entire range of Mercedes-Benz cars to distinguished customers in the region
• This is Mercedes-Benz’ 15th service facility in Maharashtra and 32nd outlet in West India
• The facility also boasts of a Digital Service Drive Kiosk, a dedicated section for Mercedes-Benz accessories and merchandise, customer lounge with innovative design elements
• In 2018, Mercedes-Benz ranked the highest in both Customer Satisfaction Index (CSI) and Sales Satisfaction Index (SSI) by JD Power
• Mercedes-Benz has the strongest network presence among luxury car makers with 94 outlets across 47 cities

Kolhapur: India’s largest luxury car manufacturer Mercedes-Benz, today reiterated its focus and commitment towards customer service by inaugurating another state-of-the-art service facility in Kolhapur. The facility is Trinity Motors’ 3rd outlet in the state of Maharashtra and 94th outlet of Mercedes-Benz in India. Spread across an area of 52,000 sq. ft., the facility is set up in one of the fastest emerging markets and underlines Mercedes-Benz’s relentless focus on creating new experiences in the area of customer service.The service facility is strategically located off the Bangalore highway and is designed to be a one-stop-shop solution for all the service requirements. Mr. Martin Schwenk, MD & CEO, Mercedes-Benz India & Mr. Gaurav Ghatge, Executive Director, Trinity Motors inaugurated the service facility.

Mr. Martin Schwenk, MD and CEO, Mercedes-Benz India said, “Over the years, Mercedes-Benz has become synonymous with quality customer services. We believe that service excellence will be the differentiating factor in the luxury car segment. With 66 service touch points, today, Mercedes-Benz has the highest number of service facilities in India amidst the luxury car segment. We will continue to up the ante with our innovative efforts towards customer services. These customer service initiatives has resulted in us attaining the no. 1 position in J.D. Power Customer Satisfaction and Sales Satisfaction Index. With customers at the heart of business, we will continue to make efforts to ensure top-notch service quality and be the ‘Mercedes of Service’ for our customers.”

Mercedes-Benz India
Mercedes-Benz India reinforces its commitment to customer services with a swanky new service facility in the heart of Kolhapur

He further added, “Tier II and III markets are significantly contributing to India’s growth story as one of the fastest growing automotive hubs, globally. Nearly 1/3rd of our sales come from these regions and we see immense potential. This is a result of our ‘Go to Customer’ strategy, which aims to get closer to the customers.”

Mr. Gaurav Ghatge, Executive Director, Trinity Motors said, “We are proud of our association with the Three-pointed star. We are glad to strengthen our relationship by bringing Mercedes-Benz service to the doorsteps of customers in Kolhapur and surrounding cities. With disposable incomes on the rise and a growing ecosystem of high net worth professionals like doctors, SME businessmen and startup entrepreneurs, Kolhapur today has emerged as one of the most promising markets for Mercedes-Benz in India. The strategic location of the facility along with our skilled staff will ensure a hassle-free experience to all the existing and potential customers in the region.”

About the service facility:

• Today Mercedes-Benz has the highest number of luxury service facilities in India with 94 outlets and 47 cities
• The state-of-the-art Mercedes-Benz Trinity Motors service facility is located in S. No. 489B/2, Opp Hind Gear, Near India Tiles, Sambhaji Nagar, Panad, Nagaon, Kolhapur (at Kolhapur-Bangalore highway), which is easily accessible from Kolhapur and adjoining areas
• With an investment approx. 4 crores the service facility was set up in a short span of nine months and 10 professionally trained staff
• It is spread across a massive of 52,000 sq. ft. with 4 service bays for preventive maintenance and general repairs | The service facility can serve up to 1000 cars in a span of one year
• The top-notch facility is equipped with an exquisite Customer lounge, a dedicated merchandise and accessories section and a digital service drive kiosk

About Mercedes-Benz India:

 Established in 1994, Mercedes-Benz India which celebrates its 25th anniversary in India, pioneered the luxury car market in the country and boasts of more than 130 years of cutting edge innovation in the luxury automobile industry globally. Set up in 2009, Mercedes-Benz India’s world class production facility is spread over 100 acres in Chakan near Pune. Since June 2015, Mercedes-Benz India also commenced production from its new expanded production facility located in the same premises. Mercedes-Benz India is part of Mercedes-Benz’s Global Production Network. It plays an important role in the CKD/MVP production network in Brazil, Indonesia, Malaysia, Thailand and Vietnam. At these locations, Mercedes-Benz produces vehicles in various extension levels for domestic markets. The production facility now carries an investment of INR 2,200 crores and has the largest installed production capacity for any luxury carmaker in India.

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